Deposits

Once you have confirmed Enchanted Moments as your supplier you are required to pay the following:

• A non-refundable deposit of 25% is required to lock in our availability. Please note that until the order is paid up to 50% all equipment is not held exclusively for your order. Substitutions may be required or equipment may need to be sub hired from another supplier at a great cost.

• 50% non-refundable deposit – This locks in all the equipment that you have requested. This doesn’t mean that your job is finalised; you’re able to adjust items should you require to do so.

• Final payment must be made no later than 4 weeks from the event.

It is important to note that these deposits are non-refundable, should you decide to cancel an event, in which case, your deposit will be forfeited. We will often allow you to transfer the deposit to another date if we are available.

Payments can be made directly into our bank account, by cash, or credit card. Please reference your order or quote number for all payments so that they can be allocated to your order

Bank Details:

Enchanted Moments Events Pty Ltd

Bank: ANZ

BSB: 015 883

Account number: 9002 14493

Minimum Fee for wedding in high season June, July and August

Enchanted Moments has a minimum $500 fee for each location for us to style your wedding ceremony or reception. This is not an added fee, just a minimum amount allowed per location.

Security Bonds

Enchanted Moments has a policy of holding a CASH BOND whenever we have items that leave our warehouse. This cash bond is  returned to you once the items are checked and counted back in. Generally, this is done on the Wednesday after a weekend event.  Should you pay this CASH BOND via on-line banking, an administration fee of $25 will be deducted when returned. Any excess cleaning, damages or loss will be taken from this cash bond before returning back to you.

Hire Terms and Late Fees

All items are hired for a 24 hour period only, late fees will be charged for accordingly.

If you are required to return goods on a certain day, please ensure you do so. If something happens outside of your control, please let us know as soon as possible. Late fees do apply for any items overdue by one day.

Set up and Pack up Times

All setup times are done in conjunction with other suppliers such as venue, Audiovisual etc. You need to supply us with accurate start times of all events so that we can liaise with these suppliers to ensure that all styling is done within the time frames required.

Function Set up Charges

We can arrange the delivery, setup and collection for your event. Charges are based on the following:

• Location and accessibility
• Staff required
• Set up and pack down time
• Day and dates (Sundays and public holidays attract additional charges)
• Late night packups incur extra charges. Please liaise with your venue as to when packup is required

Please note: Set up and pack down in inclement weather may incur additional charges.

Moving Equipment

Any equipment installed by Enchanted Moments is to remain in position until dismantled by the company. Should you wish to move items, you will need to arrange this in advance. Movement fees may apply.

Returning Linen

You do not have to wash the linen when returning it. Make sure you place them in the laundry bags that we supply and return them as soon as possible. If damp linen is put into plastic bags there is a danger of the stains setting and mould forming. If this occurs, extra cleaning or replacement costs may apply.

Linen Hire

Replacement charges apply for the following conditions:

• Candle must be contained in glass to avoid candle wax coming in contact with linen
• Naked flames such as sparklers, cigarettes, etc can cause burn marks
• Securing equipment such as tapes, staplers and piins are not used to avoid rips, tears and other damage
• Missing or non returned linen

Cleaning

Any excess cleaning will inclurr an additional charge. please ensure that everythings is removed from the cloths before returning to us or before us picking them up. For instance table scatter, bottle tops etc.

Other Stylists

Enchanted Moments company policy dictates that we are unable to install decorations into a function that has other stylists involved. For instance, if you are bringing an AV piece of equipment, florists, etc you need to give us a description and names of whom and what is involved. We have worked very hard over the years to ensure that our reputation remains intact and this can be damaged if you bring someone in that doesn’t have the same work ethics that we do. As per our terms and conditions, if you have employed another stylist to do any portion of your decorations, we reserve the right to refuse to decorate your event. All payments will be forfeited, as this would become a breach of agreement on your part.

Hire Equipment

Several of our arrangements are for hire only. You will need to confirm with us if the ones that you are paying for are hired or can be kept. Replacements costs can be quite large if you damage flower arrangements or any other type of arrangement that is for hire only.

Insurance

Hire items are not insured. You are responsible for loss, damage or breakage of all equipment until returned or picked up by us.

Once you have confirmed Enchanted Moments as your supplier we will supply you with an order sheet which lists exactly what you have ordered. This will be emailed to you whenever you make changes to the order so that you always know what is happening. If at any stage you realise that something is not on there that should be, please do not hesitate to let us know and we will make the necessary adjustments.

PLEASE NOTE: It is your responsibility to ensure that your order sheet is correct and we suggest you read it a couple of times to make sure that it is as you want things to be on the day. We would hate to miss something important so it pays to make sure that we have it correct at all times.