Answers to some common questions.

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Deposits & Fees


Once you have confirmed Enchanted Moments as your supplier you are required to pay the following:

  • $200 non refundable deposit – This amount only locks us in for your date. It does not lock in any equipment.
  • 50% non refundable deposit – This locks all the equipment in that you have requested. This doesn’t mean that your job is finalised; you’re able to adjust items as your require.
  • Final payment must be made no later than 4 weeks from the event.

It is important to note that these deposits are non refundable, should you decide to cancel an event then your deposit is forfeited. We will often allow you to transfer the deposit to another date if we are available.

Payments can be made directly into our bank account, by cash, or credit card.

Bank Details:

Enchanted Moments Events Pty Ltd

Bank: ANZ

BSB: 015 883

Account number: 9002 14493

Minimum Fee

Enchanted Moments has a minimum $200 fee for us to come out and decorate. If your event is in two locations such as a ceremony and reception the fee is $200 each location. This is not an added fee just a minimum amount of decorating that is allowed per location.

Security Bonds

Enchanted Moments has a policy of holding a CASH BOND whenever we have items that leave our warehouse. This cash bond is  returned to you once the items are checked and counted back in. Generally this is the Wednesday after a weekend event.  Should you pay this CASH BOND via on-line banking then an administration fee of $25 will be deducted when returned.

Late Fees

If you are required to return goods on a certain day please ensure you do so. If something happens outside of your control please let us know as soon as possible. Late fees do apply for any items overdue by one day.

Equipment Set up, pack up and returns

Set up and Pack up Times

All setup times are done in conjunction with other suppliers such as venue, Audiovisual etc. You need to supply us with accurate start times of all events so that we can liaise with these suppliers to ensure that all styling is done within the time frames required.

Function Set up Charges

We can arrange the delivery, setup and collection for your event. Charges are based on the following:

  • Location and accessibility
  • Staff required
  • Set up and pack down time
  • Day and dates (Sundays and public holidays attract additional charges)

Please note: Set up and pack down in inclement weather may incur additional charges.

Moving Equipment

Any equipment installed by Enchanted Moments is to remain in position until dismantled by the company. Should you wish to move items you will need to arrange this in advance. Movement fees may apply.

Returning Linen

You do not have to wash the linen when returning. Make sure you place them in the laundry bags that we supply and return as soon as possible. If damp linen is put into plastic bags there is a danger of the stains setting and mould forming. If this occurs then extra cleaning charges may apply.


Other Decorators

Enchanted Moments company policy dictates that we are unable to install decorations into a function that has other decorators involved. For instance if you are bringing in AV, florists etc you need to give us a description and names of who and what is involved. We have worked very hard over the years to ensure that our reputation remains intact and this can be damaged if you bring someone in that doesn’t have the same work ethic that we do. As per our terms and conditions if you have employed another decorator to do any portion of your decorations then we reserve the right to refuse to decorate your event. All payments will be forfeited as it is a breach of agreement on your part.

Table Arrangements

Several of our arrangements are for hire only. You will need to confirm with us if the ones that you are paying for are hired or can be kept. Replacements costs can be quite large if you damage flower arrangements etc that are hire only.

Order Sheets

Once you have confirmed Enchanted Moments as your supplier we will supply you with an order sheet which lists exactly what you have ordered. This will be emailed to you whenever you make changes to the order so that you always know what is happening. If at any stage you realise that something is not on there that should be please do not hesitate to let us know and we will make the necessary adjustments.

PLEASE NOTE: It is your responsibility to ensure that your order sheet is correct and we suggest you read it a couple of times to make sure that it is as you want things to be on the day. If something is not listed then we will not be doing it.